Rituals for
your skin.

Choose your treatment, technician and an available time in the online booking section. Submit your request and look out for confirmation from IKV. Nail appointments are arranged directly with the salon so we can allow the right amount of time.

An online booking is a request until IKV confirms it. Check your confirmation email or the status in your customer account before making plans around the appointment.

You can select multiple online-bookable treatments when they are available with the same technician. If you want treatments with different technicians, or a nail appointment alongside another service, contact the salon to coordinate your visit.

You can join the waitlist for online-bookable treatments or contact the salon. A waitlist request does not reserve a time; the team will contact you if a suitable opening becomes available. For nails, contact us directly.

Your customer account offers cancellation and, where available, rescheduling. Nail date changes are arranged with the salon. Please read the current booking policies for the required notice and late-cancellation terms.

Contact the salon as soon as possible. Depending on the time available, your treatment may need to be shortened or rescheduled. Our booking policies explain the current late-arrival arrangements.

Please WhatsApp the salon or email nails@ikvcollective.com. Ilke will discuss your requirements and help arrange a suitable appointment. Nail appointments are booked directly rather than through the online time picker.

A simple overlay, detailed art, extensions, repairs and product removal can require very different amounts of time. Discussing your nails first helps us plan the appointment and confirm your price.

Send your preferred treatment and dates, desired length and shape, design or extras, and whether you have existing product that needs removal. If you know the type of product already on your nails, include that too.

Absolutely. Attach it to your email or send it on WhatsApp. It helps us discuss what is possible, the time needed and pricing. You can also send a photo of your current nails if it helps explain the preparation needed.

The treatment description explains what the listed service includes. Art, removal, repairs and additional preparation can affect the final price. Mention everything you would like so the salon can confirm your price before booking.

Yes. Product applied by another salon will need to be removed before your treatment, as we do not do fills over another salon’s work. Please let us know when booking so we can allow enough time for removal and preparation.

Let us know as early as possible. Additional work depends on the time available, and the salon will confirm any change to the price or appointment length before proceeding.

Send us your nail goals, current nails and any inspiration. Ilke can help you choose a suitable service and discuss maintenance before you book.

IKV accepts card and tap payments only. We do not accept cash.

Browse the treatment menu for listed prices and what each service includes. Where a price is to be confirmed, or you request extras, the salon will confirm the amount with you. Pricing for nail designs and preparation is confirmed when arranging the appointment.

When an invoice is issued, its link is included in the appointment-completion email. You can also view or download it from the relevant appointment in your customer account.

A package includes the treatments and session quantities shown in its description. Sessions are tracked in your account, together with your package progress and expiry date. Nail package dates are arranged with the salon.

Packages offer reduced pricing when you purchase the complete treatment plan. To receive this pricing, the full package must be paid upfront or at your first appointment, rather than separately per session.

Referral rewards are separate from campaign offers. An eligible 5% reward applies once to one standard-price treatment booked on its own. It cannot be used on treatments already on special, campaign prices or packages, and cannot be combined with any other discount. Rewards have no cash value and expire after six months. Check your account for your available reward and its expiry date.

A package qualifies when its first appointment falls within the campaign dates and the campaign includes that package. The discount applies once to the full package price. The full discounted amount must be paid upfront or at the first appointment; paying early does not make an appointment outside the campaign eligible. Later sessions may take place after the campaign ends, within the package’s normal validity period.

No. Specials, campaign discounts and referral rewards do not stack. Packages cannot receive a referral reward, even when they are not on special. An unused reward remains subject to its normal eligibility and expiry.

Please contact the salon before changing it. The campaign discount depends on the first appointment being within the offer period. If it moves outside, the salon must review the package price and any payment difference before treatment.

If your permanent make-up was done elsewhere, please contact us before booking a touch-up. We’ll need to assess the existing work, including its condition and the pigments used, before confirming whether we can assist. Pricing is confirmed separately following the assessment. The listed IKV touch-up price applies only to permanent make-up originally performed at IKV.

Please complete the questionnaires needed for your treatment before it begins. You can complete them through your customer account before your visit, or with the team at the salon without creating an account. If completing them at the salon, please arrive 10 minutes early so your technician can review the information with you.

Share relevant allergies, previous reactions, medication, recent treatments and any concerns in your questionnaire, and discuss changes with your technician before treatment. Contact the salon if you are unsure whether something is relevant.

Preparation differs by treatment. Review any instructions sent by the salon and contact us if you need guidance for your specific service. For nails, tell us about existing product and planned extras before the appointment.

Open the relevant appointment in your customer account for aftercare, recommended products and any technician notes. Your appointment-completion email also links you back to your account.

Contact the salon on WhatsApp or email so the team can help. You can also leave a response when a care check-in is available in your account. If you need prompt help, contact the salon directly rather than waiting for a check-in.

The account has sections for your appointment overview, treatment history, packages, forms and profile. Your appointment records include available invoices, aftercare and private progress photos.

Use the Profile section to update your details. An email change requires confirmation through a link sent to the new email address before it becomes active.

Check the notification bell in your account and your email. Account notifications link to the relevant section for booking updates, forms and care check-ins. Contact the salon if an expected email has not arrived.

Progress photos in your account are private to you and IKV. Website photo use requires separate recorded photo consent. You can choose no marketing use, cropped or anonymous use, or full-image use in your profile.

Use the deletion-request option in your profile or contact the salon. The team will review your request. Our Privacy & POPIA notice explains how customer information is handled.