Privacy notice
Your privacy at IKV.
Last updated: 23 September 2026. IKV Collective is the responsible party for personal information collected through this website, customer accounts, bookings, treatment questionnaires, communications, and consent records.
WhatsApp and the waitlist
If you join our waitlist, we record your treatment and time preferences, WhatsApp number and consent to messages about that request. Staff may use WhatsApp, provided by Meta, to offer an available appointment. This consent is separate from marketing. You can remove a request on the waitlist page; a pending account deletion request also stops waitlist offers. Opening a WhatsApp link does not itself send a message or change an appointment.
What we collect
We collect account and contact details, appointment and treatment history, communication preferences, and the limited health or skin information needed to assess treatment suitability and provide services safely. Google sign-in supplies basic profile information. We do not ask for unrelated medical history.
Why we use it
We use information to manage accounts and appointments, assess treatment suitability, deliver services safely, send transactional messages, maintain appropriate records, resolve requests, and—only when separately chosen—send marketing or use treatment photographs.
Sensitive treatment information
Health, skin, medication, allergy, and treatment-history answers are treated as sensitive. Each questionnaire requires explicit consent and is limited to questions relevant to that treatment group. A questionnaire is a safety screen and not medical advice. Please consult a healthcare professional when medical guidance is needed.
Photographs and marketing
Photo consent is separate from treatment consent and marketing-email consent. You may choose no marketing use, cropped/anonymised use, or full-image use. You can change your choice for future use at any time and contact us to request removal of previously published material.
Sharing and storage
Information is shared only where required to run the service, including Cloudflare for website and database hosting and Google for sign-in, calendar, email, and gallery services. Access is limited to authorised IKV staff and service providers. We do not sell customer information.
Retention and security
We retain information only for as long as it is reasonably needed for the purpose collected or a lawful record-keeping requirement. We use access controls, authenticated accounts, encrypted connections, and restricted admin access. No online system can promise absolute security; please notify us if you suspect unauthorised access.
Your choices and rights
You may access or download your information, correct account details, withdraw optional consent, object to direct marketing, and request deletion of information that IKV is not legally required to retain. A deletion request disables marketing immediately and is reviewed against any lawful retention obligations.
Contact and complaints
For access, correction, consent withdrawal, deletion, or a privacy complaint, email admin@ikvcollective.com. You may also lodge a complaint with South Africa’s Information Regulator through inforegulator.org.za.